Cloudbeds x Sadie Integration
This guide walks you through the simple steps to onboard your hotel that uses Cloudbeds onto the HeySadie platform.
Please follow each section carefully to ensure everything is set up correctly, so Sadie can access your rates and availability, manage reservations, and seamlessly assist your guests.
If you have any questions at any point during this process, please contact your Sadie Customer Success Manager or email us at hotelsupport@heysadie.ai
🔗 Generate a Sadie Channel
Create a Sadie Channel that allows the Cloudbeds property to communicate with Sadie services.
The image illustrates the “Create Channel” screen where you define connection parameters for Sadie integration.
This shows a confirmation screen with the new Sadie Channel successfully generated.
✅ Specific functionality
Sadie integrates directly with Cloudbeds, allowing it to act as an extension of your front desk and reservations team. With this connection, Sadie can:
Answer every guest call 24/7, including after-hours and overflow calls
Share real-time rates and availability pulled directly from your PMS
Create, modify, and cancel reservations automatically
Provide multilingual guest support aligned with your hotel’s brand
Convert pricing inquiries into bookings through intelligent retargeting
Centralize all guest calls and conversations in one inbox
Handle late-night lockout calls without waking your staff
Reduce front desk workload while increasing direct bookings
🔌 Disconnecting (If Needed)
How to disconnect the Sadie integration
From Cloudbeds: Follow Cloudbeds’ instructions here: https://myfrontdesk.cloudbeds.com/hc/en-us/articles/219774407-How-to-disconnect-an-app-from-Cloudbeds-PMS
From Sadie: Reach out to Sadie Support (hotelsupport@heysadie.ai), and our team can manage the disconnection for you.
How to Get Support
Reach out to Sadie Support (hotelsupport@heysadie.ai), and we’ll be happy to assist you.
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