# Cloudbeds x Sadie Integration

{% hint style="info" %}
Please follow each section carefully to ensure everything is set up correctly, so Sadie can access your rates and availability, manage reservations, and seamlessly assist your guests.

If you have any questions at any point during this process, please contact your Sadie Customer Success Manager or email us at <hotelsupport@heysadie.ai>
{% endhint %}

{% stepper %}
{% step %}

### 🧩 Connect to HeySadie from the Marketplace

To begin the integration process, navigate to the Cloudbeds Marketplace and connect to the HeySadie application.
{% endstep %}

{% step %}

### 🔗 Generate a Sadie Channel

Create a Sadie Channel that allows the Cloudbeds property to communicate with Sadie services.

![](/files/rdDrsKDtGRl0z64xlKQz)

> *The image illustrates the “Create Channel” screen where you define connection parameters for Sadie integration.*

![](/files/4GymOo9fs4UBscKA1LPQ)

> *This shows a confirmation screen with the new Sadie Channel successfully generated.*
> {% endstep %}
> {% endstepper %}

***

## ✅ Specific functionality

Sadie integrates directly with Cloudbeds, allowing it to act as an extension of your front desk and reservations team. With this connection, Sadie can:

* Answer every guest call 24/7, including after-hours and overflow calls
* Share real-time rates and availability pulled directly from your PMS
* Create, modify, and cancel reservations automatically
* Provide multilingual guest support aligned with your hotel’s brand
* Convert pricing inquiries into bookings through intelligent retargeting
* Centralize all guest calls and conversations in one inbox
* Handle late-night lockout calls without waking your staff
* Reduce front desk workload while increasing direct bookings

***

## 🔌 Disconnecting (If Needed)

<details>

<summary>How to disconnect the Sadie integration</summary>

* From Cloudbeds: Follow Cloudbeds’ instructions here: <https://myfrontdesk.cloudbeds.com/hc/en-us/articles/219774407-How-to-disconnect-an-app-from-Cloudbeds-PMS>
* From Sadie: Reach out to Sadie Support (<hotelsupport@heysadie.ai>), and our team can manage the disconnection for you.

</details>

{% hint style="info" %}
How to Get Support

Reach out to Sadie Support (<hotelsupport@heysadie.ai>), and we’ll be happy to assist you.
{% endhint %}


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